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Terms of Service
Effective Date: January 14, 2026
Welcome to Streamline Management Cleaning (“Company,” “we,” “us,” or “our”). By accessing our website, booking services, or using any of our services, you agree to be bound by these Terms of Service (“Terms”). If you do not agree, please do not use our website or services.
These Terms are intended to comply with applicable consumer protection laws in Maryland, Washington, DC, and Virginia (DMV region).
SERVICES PROVIDED
Streamline Management Cleaning provides residential, commercial, and short-term rental cleaning services within Maryland, Washington, DC, and Virginia. Services are performed strictly according to the scope selected at the time of booking. Any services requested outside the agreed scope must be approved in writing and may result in additional charges.
BOOKING & SCHEDULING
Appointments may be booked online, by phone, or by email. Appointments are not confirmed until the required deposit is received. We reserve the right to reschedule appointments due to staffing limitations, weather conditions, access issues, or other unforeseen circumstances.
PRICING, DEPOSITS & PAYMENTS
Pricing is based on property size, service type, and the condition of the property as disclosed at booking. A non-refundable booking deposit of $120 is required to secure all appointments. The deposit is applied toward the total service cost. All deposits are non-refundable under any circumstances, including cancellations, rescheduling, no-shows, or changes in service needs. Remaining balances are due as agreed at booking and may be collected before or immediately after service.
CANCELLATIONS, NO-SHOWS & REFUND POLICY
Streamline Management Cleaning maintains a strict NO REFUND policy. Cancellations, no-shows, or client-initiated changes do not qualify for refunds. Failure to provide access to the property at the scheduled appointment time will be treated as a completed appointment.
SERVICE DISCLAIMER
Cleaning results may vary based on property condition, buildup, and accessibility. While we strive to deliver high-quality service, no guarantees, refunds, or credits are offered once service has been rendered.
ACCESS TO PROPERTY
Clients must provide safe, legal, and timely access to the property. We are not responsible for incomplete or delayed services due to lack of access, pets, clutter, utilities being unavailable, or unsafe conditions.
DAMAGES & LIABILITY
Any damage claims must be reported within 24 hours of service completion. Our liability is limited to the amount paid for the cleaning service. We are not responsible for pre-existing damage, normal wear and tear, or undisclosed fragile items.
HEALTH & SAFETY
Clients must disclose hazardous or unsafe conditions, including but not limited to mold, biohazards, bodily fluids, pests, or unsafe environments. We reserve the right to refuse or stop service if conditions pose a health or safety risk, with no refund.
INTELLECTUAL PROPERTY
All website content, branding, logos, images, and written materials are the exclusive property of Streamline Management Cleaning and may not be used without written permission.
RIGHT TO REFUSE SERVICE
We reserve the right to refuse or terminate service at our discretion due to policy violations, unsafe conditions, abusive behavior, or misrepresentation of property conditions.
GOVERNING LAW
These Terms are governed by the laws of the State of Maryland, with applicable consideration for services rendered in Washington, DC and Virginia.
CHANGES TO TERMS
We reserve the right to modify these Terms at any time. Continued use of our website or services constitutes acceptance of any updated Terms.
PRE-CLEANING DAMAGE WAIVER & LIABILITY RELEASE
By booking services with Streamline Management Cleaning, the client acknowledges and agrees to the following:
1. DISCLOSURE OF EXISTING CONDITIONS
The client confirms that the property may contain pre-existing conditions including, but not limited to, scratches, cracks, stains, discoloration, loose fixtures, worn surfaces, water damage, mold, mildew, peeling paint, aged finishes, fragile items, or prior structural or cosmetic damage.
The client understands that cleaning may reveal or make visible pre-existing damage that was previously hidden by dirt, dust, grease, grime, or buildup.
2. ASSUMPTION OF RISK
The client understands and accepts that certain cleaning methods (including but not limited to scrubbing, degreasing, steam cleaning, mopping, dusting, use of cleaning solutions, or removal of buildup) carry inherent risks, especially on aged, poorly maintained, fragile, or damaged surfaces.
The client voluntarily assumes all risks associated with cleaning services performed on such surfaces.
3. RELEASE OF LIABILITY
The client releases Streamline Management Cleaning, its owners, employees, contractors, and agents from any liability, claims, or damages arising from:
- Pre-existing damage or defects
- Normal wear and tear
- Damage resulting from undisclosed or hidden conditions
- Damage caused by manufacturer defects or improper installation
- Damage resulting from cleaning methods reasonably necessary to perform the service
4. CLIENT RESPONSIBILITY
The client agrees to identify and disclose any known fragile, damaged, or sensitive areas prior to service. Failure to disclose such conditions constitutes acceptance of risk.
5. LIMITATION OF CLAIMS
Any damage claims must be reported within 24 hours of service completion and must be supported by clear evidence that the damage was directly caused by gross negligence of Streamline Management Cleaning. Claims related to pre-existing issues will not be accepted.
Contact Information
If you have any questions about our policies, data usage, or need to make a privacy-related request, please contact:
📧 Email: info@smconsultllc.com
📞 Phone: +1-443-558-8639
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